Detrauma Privacy Policy

Last Updated: 14 May 2020

In this Privacy Policy, “we,” “us,” “its” and “our” refer to Horseshoe UG (haftungsbeschränkt) and its affiliates (“Detrauma”), and “you” and “your” refer to you.

Mobile App Privacy Policy

Our mobile applications (apps) and websites provide self-help, education and support following trauma.

PTSD is a serious mental health condition that often needs professional evaluation and treatment. These apps are not intended to replace needed professional care.

When you use a Detrauma mobile app, no data that could be used to identify you is sent to Detrauma or third parties. Any information that you enter into the app, such as names, phone numbers, addresses, images, or music, cannot be accessed, stored, or shared by Detrauma.

Detrauma mobile apps do collect anonymous information about how people use the app. It is only used to improve how well the app works. We can see what sections of the app people visit, for example. We often use this information to correct technical problems in the apps. This information cannot be linked to any personal information about you and will never be shared with a third party.

Detrauma uses some software analysis tools to help identify and prevent app problems. Detrauma mobile apps do not share personal or identifying information with any of the vendors of these tools.

In using a Detrauma mobile app, it is your responsibility to protect any information in the app once it is installed on your device. Setting a passcode on your device is recommended to help keep your information safe.

Website Privacy Policy

This Website Privacy Policy (“Website Privacy Policy”) explains how we collect, use and disclose personally identifiable information that we collect from you when you use the Website.  If you do not agree to the collection, use and disclosure of your information as described in this Website Privacy Policy, you may not use the Website.  By using the Website, you agree to the collection, use and disclosure of your information as described in this Website Privacy Policy. This is a legally binding agreement.

Detrauma respects the privacy of all visitors to its website. No personal information that you provide on our website is ever given, rented, shared, sold or transferred to any third party for their benefit.  Detrauma may use third parties to provide services on Detrauma’s behalf.

The Website is intended for use by individuals 18 years of age and older.  We do not intend to collect information on anyone under 13 years old, and anyone under 13 years old cannot use this Website without the approval of a parent or guardian.  All use of this Website must comply with all applicable laws. 

We use cookies to help operate the Website. Cookies are small files with limited amounts of data, which may include an anonymous identifier, that are sent from the Website to your device.  Cookies help us deliver better content and services to you from the Website. You can refuse to accept cookies, but the Website may not operate properly.

Information voluntarily given to us will be used only to fulfill the purpose of the original interaction. Personal information provided to us for these purposes is confidential.  The forms that Detrauma uses to collect this information electronically  is, when possible, protected using a remote SSL (secured socket layer) server.

Detrauma does not obtain detailed personal information about website visitors. Some information about visitors’ use of this Website is collected automatically without any personal or identifying information.

This includes domain name from which a user accesses the internet, the date and time and duration user was connected to the site, the internet address of the website from which a user linked directly to this Website, the type of browser used to access this site and the search engine and keywords used when searching for this site. This information is used to measure our website performance.

THIS WEBSITE IS NOT INTENDED TO PROVIDE MEDICAL ADVICE. ANY MEDICAL OR HEALTH INFORMATION ON THE WEBSITE IS INTENDED FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NEVER BE USED AS A SUBSTITUTE FOR MEDICAL ADVISE, DIAGNOSIS OR TREATMENT. YOU SHOULD ALWAYS TALK TO YOUR HEALTH CARE PROVIDER REGARDING YOUR SPECIFIC MEDICAL NEEDS AND FOR ANY DIAGNOSIS OR TREATMENT.

The security of the information that is transmitted to us through the Website is important to us, and we implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.  However, it is not possible to guarantee that information sent through the internet will be completely secure, and we are not responsible for the actions, content, information or data of third parties that may affect you or your information.

This Website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

If you feel that we are not abiding by this privacy policy, please contact us via email at privacy@detrauma.com.